Mudigandur Soumyamudigandur soumya asked 7 months ago
1 Answers
RaviRavi Staff answered 7 months ago

In this question Internal Audit Team has to study after sales services — from options it is clear they are studying specifically product failure and its replacement, so internal audit team is suppose to analyse which products / models are facing lot of problems and how replacement is done.
Now one of the point is they should check whether before replacement “technical audit” is done of product where customer is demanding replacement. If in technical audit it is clear that product has failed because of faulty manufacturing then replacement should be awarded.

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